Terms & Conditions

Effective as of 12 July 2021(Updated: 22 July 2021)

1. IntroductionThanks for using Smartos! Our mission is to create an integrated solution to maximize utilization for space providers in management process and business activities.The given below terms are automatically applicable to you in the process of using SMARTOS system. Make sure you have read them carefully before using. You are not allowed to copy, duplicate or change the software, any part of the software or our brand name in any means. You are not allowed to extract the source code of our software. You are not also allowed to translate the software into other languages or create any derivative version. The software itself and all of its trademarks, licenses, database rights and intellectual property rights related to SMARTOS, belong to Enouvo IT Solutions Company.Enouvo IT Solutions ensure that our product is as most useful and efficient as possible. Therefore, we have the right to make changes to the software or to the payment of our software services, any time and by any reason. We will not charge you of any service or software’s service without noticing you about the exact reason and amount you have to pay for.SMARTOS Software stores and processes all the personal information that you have granted us to provide our services. You are responsible to secure your phone and access to the software. Therefore, it is advisable that you not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by your device’s official operating system.It can make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and that could mean the SMARTOS app won’t work. normal or not working at all.These terms and conditions (“Terms”) cover your use and access to our services, client software and websites (“Services“). Also, our Privacy Policy explains how we collect and use your information. By using our Services, you’re agreeing to be bound by these Terms and our Privacy Policy.

2. DefinitionsSoftware/Website/Application: Platform/Application supporting customers in managing spaces smartly and efficiently. They will be called in short as “SMARTOS CRM”, “Whitelabel App” and “Smartos Booking App”Customers: Buyers who purchase our services or users whom use services belong to SMARTOS Platform.Customer Information: Sufficient information to identify exactly the identity of customers, including: Name, Contact information, Postcode address, Phone number and more.System: Includes all the host machines placed at the SMARTOS data center, installed system software and SMARTOS software.Fee of software usage: is the fee that customers pay for SMARTOS to continue using the software, calculated by the agreed usage duration between two parties. Usage fee covers data storage subscription fee to use the software

3. How we access to your personal dataIf you have downloaded SMARTOS Application form App Store or Google Play, these terms are added and valid.When using the SMARTOS Booking App, you understand and accept that we have the right to use given below system API to access the information on your device(1) Read and write in your phone directory(2) Get your current location(3) Write SMARTOS data into your storage(4) Access to the Internet from your device. We only perform all the mentioned access when given the permission by you. You understand and accept that, when you have granted us the permission, you will not have any complaints against this accessSMARTOS Booking App is installed on your device. The application has the active mode even when your device is disconnected to the Internet. Enouvo IT Solutions do not ensure that the data that you are viewing on the application is the most up-to-date from the system.Therefore, you understand and ensure that your device is connected to the Internet when you need the most up-to-date business data.You understand and accept that you are responsible to secure your device and/or any device with SMARTOS Booking App installed under control and safe; Enouvo is not responsible for the case that your business data is stolen and exploited because of your negligence; you have to follow the terms of App Store and Google Play about services, including the usage rules.

4. Third Party’s ServicesOur browser and applications, from time to time, will contain links to browsers of our partners. If you agree to access these links, keep in mind that these browsers have their own privacy policies and we do not bear any responsibility and liability for those policies. Please check the policies before you submit any personal information to such browser sites.

• Google Play Services
• Google Analytics for Firebasey
• Firebase Crashlytics
• Facebook
• Sentry
• Google
• Apple

5. User-generated contentSmartos users may post, upload, or otherwise contribute content to the Service (which may include, for example, pictures, text, messages, information, descriptions and compilations, and/or other types of content) (“User Content”). For the avoidance of doubt, “User Content” includes any such content posted to the Smartos Community as well as any other part of the Smartos Service.You promise that, with respect to any User Content you post on Smartos, (1) you own or have the right to post such User Content, and (2) such User Content, or its use by Smartos as contemplated by the Agreements, does not violate the Agreements or any other rights set forth within the User guidelines, applicable law, or the intellectual property, publicity, personality, or other rights of others or imply any affiliation with or endorsement of you or your User Content by Smartos or individual/entity without express written consent from Smartos or such individual or entity.Smartos may, but has no obligation to, monitor, review, or edit User Content. You are solely responsible for all User Content that you post. Smartos is not responsible for User Content nor does it endorse any opinion contained in any User Content.

6. Privacy Right ProtectionSmartos secures all customer information and the contents of customer’s user accounts exchanged and stored on the Smartos Platform as well as applications operated and developed by Smartos. Smartos will implement and maintain all necessary internal safeguards and to the best of our ability; administrative, physical and technical to protect the confidentiality and integrity of customer data.Smartos is committed to:

• Do not actively change the data created by the customer. This does not imply that the software system can automatically modify the size and format of the data to accommodate the display purpose and function of use.
• Do not access Customer’s data except the case of technical error correction or customer’s request or when it is required by law.
• Do not disclose Customer’s data except in one of the following cases:
• With the consent of the Client;
• Must comply with the provisions of the law;
• In the cases specified in these Terms of Use;

However, Smartos has the right to proactively or automatically access information about existing accounts on the system (including Full Name, Email) for certain purposes, including:

• Notify customers by email about new features.
• Contact customer directly for technical support or other support to enhance user experience.

Smartos reserves the right to use Customer’s name for Marketing purposes or in promotional campaigns, product introduction or in conversations, exchanges with other customers or other potential customers of SMARTOS. For example, SMARTOS may include a Customer name on a web page that displays the names of all Smartos Customers.

7. Customer Data and Each Party ResponsibilityCustomer Data is any information that customer submits, uploads, transmits or by any means makes them visible on Smartos’s Customer System. Customer Data includes: messages, notifications, files, images, opinions, comments, links, work-related content and all information displayed on the Smartos’s Customer System; Customer Data includes all information, links, documents that customer and customer’s user accounts enter into Smartos through cloud storage platforms such as Google Drive, OneDrive, DropBox, etc.Customer reserves the right to use and control the data stored on Smartos’s Customer System. Smartos provides features that are universally applicable to all Smartos Customers, and available for customer to delete or extract data outside of the Smartos Software System. Customer is only responsible for all data submitted by Customer or Customer’s user accounst to and/or sent from the Smartos platform.Customers need to help us keep your personal data protected. Safeguard your password to the Services, and keep your account information current. Don’t share your account credentials or give others access to your account.You may use our Services only as permitted by applicable law, including export control laws and regulations. Finally, to use our Services, you must be at least 13 (or older, depending on where you live).Customers understand that Smartos does not own any data that Customer posts to Smartos; excluding documents and/or instruction interfaces that are actively made publicly available to Customer by Smartos.Deciding what data to include on the Smartos platform is at the sole discretion of the customer. However, the following content will NOT be ALLOWED to be posted on the Smartos platform:

• Harming, disturbing others or causing injury to people and property.
• Involves the publication of information or material that is deceptive, disparaging, harassing or obscene.
• Invasion of privacy rights or discrimination based on race, religion, gender, disability, etc.
• Infringement of intellectual property or other property rights.
• Obstructing or damaging Smartos (not limited to unauthorized access to Smartos through any mechanical means, or software).

Smartos reserves the right, in its sole discretion, to disable access to Customer Data content if we determine that the data accessed violates these Terms, or we receive a complaint from a user account, or notice infringing intellectual property and/or reporting content that shows signs of violating the law by competent authorities.Customers are solely responsible before the law if using the software outlawing the provisions of the law.

8. Disclaimers and Limitations of LiabilitySmartos will not be responsible for the problems stated hereby. Certain app functions will require the app to have an active Internet connection. The connection can be Wi-fi or provided by your mobile network provider, but Enouvo IT Solutions cannot be held responsible for the application not working with full functionality if you do not have access to Wi-fi and/or you don’t or don’t have enough mobile data.At some point we may update the app. Our app is currently available on Android and iOS – requirements for both systems (and for any additional systems we decide to extend app availability) are subject to change. You will need to download updated versions if you want to continue using the app. Enouvo IT Solutions does not commit to always updating the application to suit you and/or work with the Android & iOS versions you have installed on your device.

9. Resolving disputeAll disputes or disagreements rising between the two parties will be resolved in the spirit of cooperation to resolve together.In the event that the two parties cannot negotiate, the settlement will be performed according to the procedure order at a valid court. The decision of the Court is final, bringing the final decision to force the parties to comply.

10. Children’s PolicyNot any service and application on this browser is suitable or attempt to collect personal information from children under 13.If you as parents or guardians who know your children have provided personal information to SMARTOS, please contact us to take timely action.

11. Changes to Terms and ConditionsThese terms and agreements will be changed and supplemented by Smartos on this page at any time without prior notice to Customer (or User).We may change and update these Terms from time to time to better reflect:(a) changes to the law,(b) new regulatory requirements, or(c) improvements or upgrades made to our Services.In the event that one or more of these provisions conflict with the provisions of law and are declared invalid by a valid Vietnamese court in accordance with the laws of Vietnam, such provision shall be declared invalid and will be changed to be consistent with the laws of Vietnam, and the remaining provisions of these Terms and Services remain in full force and effect.If you don’t agree to the updates we make, please cancel your account before they become effective. Where applicable, we’ll offer you a prorated refund based on the amounts you have prepaid for Services and your account cancellation date. By continuing to use or access the Services after the updates come into effect, you agree to be bound by the revised Terms.

12. CopyrightsBrand and logo of Smartos have been registered exclusively at Enouvo IT Solutions. Enouvo has the legal right to supplement and adjust this list of brands and trademarks occasionally. You may not register, intentionally or unintentionally, any similar trademark or logo that may be misleading or duplicating of registered trademarks and logos. You must comply with all standards set forth by the Smartos brand, the Smartos logo and must use it in accordance with Enouvo IT Solutions regulations.

13. Contact usIf you have any questions concerning the Smartos Service or the Agreements, please contact Smartos Customer Service by visiting the About Us section of our website or email us: support@smartos.space. Thank you for reading our Terms. We hope you enjoy Smartos!